Navlungo is Turkey’s leading cross-border logistics marketplace, connecting e-commerce sellers with 100+ global carriers across 130+ countries. With thousands of daily shipments and a rapidly growing operations team, they needed instant, reliable answers from their data — not hours of manual analysis.
- 5+
- operational data sources unified into one platform
- 720x
- reduction in time-to-insight, from half a day to seconds
- < 30s
- average response time for any business query
- Real-time
- direct access for Operations and C-Level teams
The Solution
Navlungo implemented Datazone as their central intelligence platform, creating a unified data infrastructure that connected every corner of their logistics operation. The platform became the foundation for real-time, AI-driven decision making through:
- Centralised data ingestion from multiple operational sources — shipment database, CRM, ERP, and call centre platform — into a single governed data lakehouse
- Established a shared relational data model, eliminating manual cross-system reconciliation that previously consumed analyst hours
- Automated data cleaning and harmonisation pipelines ensuring carrier codes, country mappings, date formats, and cost records are always consistent and query-ready
- Built a logistics-domain intelligence layer on top of clean data, enabling natural language queries on carrier performance, pricing, volumes, and route analytics
- Embedded Navlungo's business rules and KPI definitions directly into the agent, so responses reflect operational context — not just raw numbers
- Delivered direct, conversational access for Operations and C-Level teams, removing the need for analyst involvement or SQL knowledge for day-to-day business questions
Business Impact
Navlungo’s implementation of Datazone has resulted in:
- Accelerated decision-making cycles — complex operational questions answered in seconds instead of half a working day
- Eliminated dependency on manual cross-system analysis across shipment, CRM, ERP, and support data
- Empowered Operations and C-Level teams with direct, conversational access to business intelligence — no analyst bottleneck
- Improved strategic agility through a unified, always-current view of carrier performance, pricing dynamics, and shipment trends
By leveraging Datazone’s capabilities, Navlungo has built a modern data infrastructure that keeps pace with the speed of cross-border commerce — enabling leadership to turn any logistics question into a decisive action, instantly.